Pennian Bank is seeking a motivated and detail-oriented Assistant Office Manager to support branch operations and customer service excellence. This role works closely with the Office Manager/Branch Executive Officer to ensure efficient daily operations, regulatory compliance, and achievement of lending and deposit goals.

Key Responsibilities

• Assist in overseeing daily branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Support lending activities, including identifying opportunities, compiling data and documentation, and preparing and closing loans.
• Supervise and support branch staff, including scheduling, training, performance management, and fostering a positive team environment.
• Provide leadership in the absence of the Office Manager, including branch security, vault operations, and opening/closing procedures.
• Deliver high-quality customer service by greeting customers, addressing needs, and referring customers to appropriate services.
• Assist with personnel functions such as timekeeping, performance evaluations, and staff development.
• Participate in setting branch goals and implementing strategies to meet loan, deposit, and quality incentive objectives.
• Prepare required reports and ensure accurate documentation and imaging of work.
• Enforce compliance with Bank Secrecy Act, Patriot Act, and privacy policies.
• Support risk management, safety, and sound banking practices.

Qualifications & Skills

• Prior banking or financial services experience preferred, with exposure to lending and branch operations.
• Supervisory or leadership experience strongly preferred.
• Strong customer service, communication, and organizational skills.
• Ability to exercise sound judgment, manage multiple priorities, and work collaboratively with staff and management.
• Commitment to regulatory compliance and ethical banking practices.

Pennian Bank is committed to maintaining a professional, respectful workplace and offers opportunities to grow within a community-focused banking environment.

Education/Training: B.S. or B.A. degree in a related field normally required; specialized business education and training. NMLS licensing may be required. 

Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative and sales skills; proficient PC skills; a thorough knowledge of bank operating policies and procedures which impact consumer services; a thorough knowledge of the features and benefits of all bank consumer products and services; demonstrated management and supervisory skills; visual and auditory skills; valid driver’s license.

Experience: A minimum of two (2) years’ experience in a related position normally required.