SUMMARY

Prepares and monitors insurance billings and follows up on outstanding receivables. Assists Body Shop – Collision Center Manager with administrative tasks including, but not limited to; managing accounts receivables, balancing RO's to estimates, keeping clear communication with customers.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Ensures that all customers and prospective clients are greeted and assisted in a prompt and professional manner, superior to the competition.
• Manages all incoming phone calls, walk-in business and written correspondence and directs such matters to the appropriate person or dealership department.
• Provides clerical and administrative support to the body shop manager and foreman.
• Monitors the performance of all body shop metrics.
• Closes repair orders on the computer system in a timely manner.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors daily productivity reports and corresponding payroll records.
• Follows up on parts department orders to ensure parts availability.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders.
• Controls accounts receivable for body repair work.
• Uses proper safety equipment as needed or required.
• Keeps current on all training requirements; such as GM training, Compliance training and other training as assigned by manager.
• Maintains professional appearance.
• Keeps work area neat and clean.
• Sets a good example by maintaining a healthy work demeanor and cooperating with other managers and fellow employees in a positive spirit of teamwork. Represents Puklich Chevrolet positively when out in the community.

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before small groups of customers or employees of organization.

• MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

• REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written and oral form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver's License
• Good Driving Record