Front Office Manager

Location: Long Island, New York
Reports To: General Manager

Position Summary

We are seeking a dynamic and service-driven Front Office Manager to lead daily front desk operations at our growing portfolio of hotels in the Long Island market. This role is ideal for a hospitality professional who thrives in a fast-paced environment, is passionate about guest experience, and is eager to grow within a multi-property organization.

The Front Office Manager is responsible for ensuring exceptional guest service, driving operational efficiency, managing team performance, and supporting revenue and labor optimization initiatives.

Key Responsibilities

Operations & Guest Experience

• Oversee all front office operations including Front Desk, PBX, Guest Services, and Night Audit

• Ensure a seamless guest experience from check-in through departure

• Handle guest concerns and escalations with professionalism and urgency

• Maintain brand standards and service excellence at all times

Team Leadership & Development

• Recruit, train, coach, and develop front office associates

• Create schedules aligned with occupancy, productivity targets, and labor budgets

• Foster a positive, accountable, and guest-focused team culture

• Conduct performance evaluations and ongoing coaching

Financial & Productivity Management

• Monitor labor productivity (hours per occupied room, coverage models, etc.)

• Support revenue strategies by managing room inventory, upselling, and rate integrity

• Review daily reports (ADR, occupancy, RevPAR, payroll) and take corrective actions

• Ensure accurate cash handling and audit compliance

Compliance & Systems

• Ensure compliance with company policies, SOPs, and local/state labor laws

• Maintain accurate payroll records, timekeeping, and attendance tracking

• Utilize PMS systems (e.g., Opera, OnQ, or similar) and ADP/timekeeping systems effectively

Cross-Functional Collaboration

• Partner with Housekeeping and Maintenance to ensure room readiness and guest satisfaction

• Collaborate with Sales and Revenue teams to support group arrivals and forecasting

• Assist the General Manager in operational initiatives and special projects

Qualifications

• 3+ years of front office or hotel operations experience (supervisory or management preferred)

• Strong leadership and team development skills

• Solid understanding of hotel KPIs (Occupancy, ADR, RevPAR, Labor %)

• Experience with PMS systems (Opera preferred) and timekeeping/payroll systems

• Excellent communication, problem-solving, and organizational skills

• Flexibility to work evenings, weekends, and holidays as needed

Preferred Qualifications

• Experience in branded hotels (Marriott, Hilton, Hyatt, etc.)

• Multi-property or high-volume hotel experience

• Bilingual skills a plus

Growth Opportunities

• Opportunity to grow within a rapidly expanding hospitality organization

• Exposure to multi-property operations and regional leadership

• Career path to Assistant General Manager and General Manager roles

• Participation in leadership development and training programs

Compensation & Benefits

• Competitive salary based on experience

• Bonus eligibility tied to performance

• Health, dental, and vision insurance

• Paid time off and holiday pay

• 401(k) and other company benefits

Why Join Us?

Join a forward-growing hospitality team in the Long Island market where your leadership directly impacts guest satisfaction, team culture, and operational success. We are committed to developing our leaders and promoting from within.