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Kahler Hospitality Group
Rochester, MN
May 14, 2026
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A modern luxury oceanfront resort in Marathon with stunning views from every room, seeks an experienced <\/span><\/span><\/span><\/span><\/span>Front Office Manager<\/b> <\/span>to lead guest services and ensure seamless arrivals, departures, and overall guest satisfaction.<\/span><\/span><\/span><\/span>
<\/div>
<\/div>
<\/li>Lead, coach, and develop the front desk team to deliver personalized, high -touch service.<\/span>
<\/li>Manage daily shift operations, room inventory, and guest accounts.<\/span>
<\/li>Handle escalated guest concerns and maintain high satisfaction scores.<\/span>
<\/li>Collaborate with Housekeeping, Reservations, and other departments for efficient operations.<\/span>
<\/li>Monitor performance metrics and implement improvements in service and revenue (upselling, etc.).<\/span>
<\/li>Ensure compliance with resort standards and security protocols.<\/span>
<\/li><\/ul><\/span>
<\/li>Bachelor's Degree in Hospitality/Tourism Management. <\/span>
<\/li>Strong leadership, problem -solving, and guest relations skills.<\/span>
<\/li>Proficiency with property management systems (PMS).<\/span>
<\/li>Excellent communication and interpersonal abilities.<\/span>
<\/li>Flexible schedule with availability for all shifts as needed.<\/span>
<\/li>Passion for luxury hospitality in a beachfront setting.<\/span>
<\/li>Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.<\/b><\/span>
<\/span><\/li><\/ul>
<\/div><\/span>
<\/li>Insurance plans<\/span><\/span>
<\/span><\/li>401(k)<\/span><\/span>
<\/span><\/li>Additional benefits from the EOS Guide<\/span><\/span>
<\/span><\/li>Housing<\/span><\/span>
<\/li>Onsite housing: $2,600 per month (all utilities included), 2 -bedroom unit with 1 bathroom and balcony<\/span>
<\/li>Offsite housing: $1,450 per month for a 1 -bedroom apartment (all utilities included)<\/span>
<\/li><\/ul>Arrival flight <\/span><\/span>
<\/li><\/ul>
<\/div><\/span>
<\/div>
<\/div>
Key Responsibilities:<\/span><\/b>
<\/span><\/span><\/span><\/span><\/p>
<\/li>Lead, coach, and develop the front desk team to deliver personalized, high -touch service.<\/span>
<\/li>Manage daily shift operations, room inventory, and guest accounts.<\/span>
<\/li>Handle escalated guest concerns and maintain high satisfaction scores.<\/span>
<\/li>Collaborate with Housekeeping, Reservations, and other departments for efficient operations.<\/span>
<\/li>Monitor performance metrics and implement improvements in service and revenue (upselling, etc.).<\/span>
<\/li>Ensure compliance with resort standards and security protocols.<\/span>
<\/li><\/ul><\/span>
Requirements<\/h3>
4+ years of front office management experience in a luxury resort or hotel.<\/span><\/li>Bachelor's Degree in Hospitality/Tourism Management. <\/span>
<\/li>Strong leadership, problem -solving, and guest relations skills.<\/span>
<\/li>Proficiency with property management systems (PMS).<\/span>
<\/li>Excellent communication and interpersonal abilities.<\/span>
<\/li>Flexible schedule with availability for all shifts as needed.<\/span>
<\/li>Passion for luxury hospitality in a beachfront setting.<\/span>
<\/li>Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation to Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.<\/b><\/span>
<\/span><\/li><\/ul>
<\/div><\/span>
Benefits<\/h3>
$75,000 USD Annual Salary<\/span><\/li>Insurance plans<\/span><\/span>
<\/span><\/li>401(k)<\/span><\/span>
<\/span><\/li>Additional benefits from the EOS Guide<\/span><\/span>
<\/span><\/li>Housing<\/span><\/span>
<\/li>Onsite housing: $2,600 per month (all utilities included), 2 -bedroom unit with 1 bathroom and balcony<\/span>
<\/li>Offsite housing: $1,450 per month for a 1 -bedroom apartment (all utilities included)<\/span>
<\/li><\/ul>Arrival flight <\/span><\/span>
<\/li><\/ul>
<\/div><\/span>
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Hospitality
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