Office Manager – Senior Home Care

Location: Visiting Angels, Columbus, Ohio

Type: Full-Time, In-Person

Compensation: $63,000-$68,000/yr. Plus bonuses, commission, benefits, and PTO

Reports to: Executive Director / Ownership

Position Purpose

The Office Manager oversees daily administrative and operational functions across two office territories and the Residential Assisted Living (RAL) home.

Primary responsibilities:

• Recruiting & Retention
  
  

• Scheduling Operations
  
  

• On-Call Schedule Management
  
  

• Compliance with state and program regulations (SO, VA, etc.)

Secondary responsibilities:

• Marketing support
  
  

• Backup for payroll and billing
  
  

• Backup support for Client Wellness Manager

Key Responsibilities

1. Agency Operations & Leadership

• Oversee daily operations across both territories and the RAL
  
  

• Act as the main point of contact for office-related needs
  
  

• Develop and improve policies, procedures, and workflows
  
  

• Lead team meetings and set clear expectations and priorities
  
  

2. Recruiting, Retention & Team Management

• Recruit, hire, train, and manage staff
  
  

• Conduct performance reviews and provide coaching
  
  

• Maintain employee records and ensure HR compliance
  
  

• Support employee development and retention initiatives
  
  

3. Scheduling Operations

• Oversee scheduling to ensure consistent client care
  
  

• Reduce open shifts, missed shifts, and last-minute changes
  
  

• Improve staffing reliability through proactive planning
  
  

4. On-Call & After-Hours Coverage

• Manage on-call schedules (evenings, weekends, holidays)
  
  

• Participate in on-call rotation
  
  

• Handle urgent client and caregiver issues
  
  

• Document and escalate issues as needed
  
  

5. Compliance & Reporting 

• Ensure compliance with all applicable laws and programs
  
  

• Complete and submit weekly and monthly reports
  
  

• Maintain audit readiness across offices and RAL
  
  

6. Office Administration & Support

• Schedule meetings and manage calendars
  
  

• Maintain office organization and supplies
  
  

• Provide basic IT and systems support
  
  

• Manage vendor relationships and contracts
  
  

• Support onboarding (equipment, system access, etc.)
  
  

• Coordinate team events and activities
  
  

7. Backup Payroll & Billing 

• Support payroll processing (time/mileage verification, issue resolution)
  
  

• Support billing processes and resolve discrepancies
  
  

Key Performance Metrics (KPIs)

Recruiting & Retention

• Applicant-to-hire conversion rate
  
  

• Time-to-hire
  
  

• 30/60/90-day retention
  
  

• Overall caregiver retention
  
  

• % of open shifts at start of week
  
  

Scheduling & Coverage

• Shift fill rate
  
  

• Missed shift rate
  
  

• Late start rate
  
  

• Continuity of care (caregivers per client)
  
  

On-Call Performance

• Response time
  
  

• Repeat issues within 30 days
  
  

Compliance & Operations

• Audit scores
  
  

• Documentation timeliness
  
  

• Incident reporting timeliness
  
  

• Regulatory readiness
  
  

Operational Support

• Continuity of operations (no missed deadlines during absences)
  
  

Qualifications

• Associate’s degree in Business Management (preferred)
  
  

• 1+ year experience in home care (preferred)
  
  

• Proficiency in Google Sheets, Gmail, Google Docs, Wellsky, (Clearcare), Podium, and Paycor (Preferred)
  
  

• Strong communication and organizational skills
  
  

• Reliable transportation
  
  

• Ability to meet all compliance and screening requirements