QUALIFICATIONS: 

Education, Experience and Training: 

• Minimum 2 years related experience including customer service and high-level administrative or office management experience . 

• Experience in higher education setting preferred.  

Knowledge, Skills, Ability: 

• Knowledge of office administration procedures 

• Attention to detail and high level of accuracy 

• Strong organizational skills 

• Ability to multitask effectively 

• Ability to work confidently and competently under tight deadlines and flexibility to adjust to changing priorities 

• Ability to work in a fast-paced environment 

• Expertise in MS Word and Excel; working knowledge of computerized data processing and web-based technology 

• Competent to learn and utilize multiple information systems 

• Strong interpersonal skills, cultural awareness, and ability to work effectively with internal and external customers 

• Ability to appropriately handle confidential information 

ESSENTIAL FUNCTIONS: 

• Handles receptionist duties; greets the public and refers them to appropriate staff members when needed, answers phone, routes phone calls and takes messages when appropriate 

• Monitors the Student Account email box; responds to all emails and voicemails in a timely manner and without intervention 

• Develops office procedures, gains approval from Director of Student Accounts and then implements those office procedures 

• Processes 1098T email requests & walk-ins, while also directing them on how to review/print the form online 

• Organizes and coordinates office operations 

• Distributes mail when delivered, if necessary 

• Scans and links all documents in ImageNow, with assistance of student worker(s) 

• Assist with office mailings as needed 

• Maintains office equipment and supplies 

• Updates and maintains filing systems; ensures protection and security of files and records 

• Maintains positive work atmosphere by acting and communicating effectively with students, parents, faculty, co-workers and managers 

• Provide positive, courteous and complete verbal and written responses to inquiries from customers, students, parents, internal departmental offices, and team members using our departmental software 

• Document communications and account contacts using departmental software and scanning processes 

• Represent Student Accounts at freshman orientations; to include preparing documents for disbursement, assisting in the waiving of insurance and helping to answer general student account questions 

• Assist in other office functions as needed 

ACCOUNTABILITY: 

• Report directly to the Director of Student Accounts