Performs administrative, clerical, and customer service duties at our satellite outpatient rehabilitation clinic located in Northborough, MA. Serves as the welcoming face of the clinic, managing front-desk operations, patient scheduling, registration, and electronic records in a fast-paced environment. Demonstrates strong problem-solving skills, initiative, and a collaborative spirit to ensure smooth clinic flow and high-quality patient experiences.

• Scheduling & Registration: Schedules, reschedules, and manages appointment calendars for physical, occupational, and speech therapy services at the Northborough outpatient satellite clinic.
• Multitasking & Clinic Flow: Coordinates front-office administrative tasks in a high-volume, fast-paced setting with frequent interruptions while maintaining attention to detail and accuracy
• Electronic Records & Administrative Support: Utilizes Electronic Medical Record (EMR) systems (such as Cerner), patient scheduling platforms, PAS registration software, and Microsoft Office tools to process intake paperwork, scan records, and manage daily clinic documentation.
• Departmental Support: Takes ownership of front-office problem-solving, maintains clinic office supplies, manages incoming/outgoing faxes and mail, and performs other duties as assigned or directed.
• Performs other duties as required or directed.

• Required:
  • Education: High School Diploma or equivalent
  • Experience: Experience in a clerical, administrative, or customer-facing role within a healthcare setting.
• Preferred:
  • Education: working knowledge of medical terminology preferred.
  • Experience: Prior administrative experience in a fast-paced setting.

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