Administrative Assistant I

About Mount Wachusett Community College:

Mount Wachusett Community College (MWCC) is a highly regarded educational institution located in Gardner, Massachusetts and accredited by the New England Commission of Higher Education (NECHE). Established in 1963, MWCC serves the educational needs of the communities of North Central Massachusetts with innovative undergraduate education, early college programs, workforce development, personal enrichment, and community service. With a strong emphasis on academic excellence, MWCC provides a supportive environment for individuals to pursue their educational goals, enhance professional skills, and seek personal growth. As a beacon of opportunity, Mount Wachusett Community College empowers individuals from all walks of life, fostering their development and transformation.

We hope you will consider applying for one of our open positions, and discover all that Mount    Wachusett Community College and the North Central Massachusetts region have to offer.

http://mwcc.edu/about-mwcc/

Mount Wachusett Community College embraces diversity, equity, and inclusion as core values and makes it our mission to proactively focus on improving racial equity in our college community. We value equity-minded individuals with commitment to serve student learners from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we strongly encourage applicants who share our commitment and who understand the benefits of culturally relevant practices needed in an educational environment.

Job Description:

General Statement of Duties:

The Lifelong Learning and Workforce Development Division (LLL & WFD) Administrative Assistant I position provides administrative support for Community Education and Youth Programming. The position occasionally also supports the Division Vice President, Assistant Vice President, Corporate Training team and Workforce Access and Education team. Serving as the primary point of initial contact in the LLL/WFD Gardner office, the Admin. I will facilitate interactions with internal and external constituencies across the Division to allow for and maintain efficient and effective delivery of services.

Responsibilities:

• Serve as the in-person, front line point of contact in Gardner LLL/WFD office during hours of operations;
• Possess knowledge of and proficiency working with Banner, Coursedog, 3D Cart, Microsoft 365 including Teams, Zoom, and other Division and/or institutional systems,
• Provide administrative support in financial procedures including the oversight of purchases, event registrations, reconciling refunds, collections reminders;
• Keep detailed account of LLL/WFD's online partner's contracts while reconciling revenue share payments, providing customer service, and attending partner meetings,
• Schedule, attend, and actively participate in necessary meetings with all appropriate parties;
• Create room reservations including campus location, day/date, time, and all other relevant information;
• Create and oversee accurate Division related course registration numbers (CRN) for all offerings;
• Fully assist in the planning, creation, and execution of the Community Education seasonal catalogs, bulletins, posters, handouts, and location reservations;
• Fully assist in the planning, creation, and execution of Youth Programming events, weekly programming, and seasonal programming, catalogs, bulletins, posters, handouts, location reservations, and provide support on Summer Adventures field trips as needed;
• Maintain detailed and accurate registration records for all Community Education and Youth Programming offerings, Including enrollment numbers, and confidential personal information;
• Monitor the Division's social media accounts while working with Marketing to develop regular engagement;
• Create and schedule monthly community email outreach;
• Perform other job-related duties as required or assigned by the Assistant Director of Community Education and Youth Programming.

Requirements:

Minimum Qualifications:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:  

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Required Knowledge, Skills, and Abilities:

• Proven excellent customer service skills;
• Proven excellent oral and written communication skills;
• Ability to work effectively on a team and independently;
• Experience with shared document systems (Microsoft 365, including Teams);
• Ability to maintain accurate records, files, and databases;
• Understanding the importance of maintaining confidentiality and handling sensitive information appropriately;
• Ability to prioritize tasks, manage time effectively, and handle multiple assignments concurrently;
• High level of accuracy in data entry, document preparation, and proofreading;
• Ability to adapt to changing priorities, procedures, and tasks in a dynamic environment.

Desired Qualifications:

• Proven experience supervising employees;
• Experience with Banner or equivalent systems;
• Bilingual skills.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $55,966.04 - $78,725.40

An appointment made from outside the bargaining unit will be at step one unless the collective bargaining agreement dictates otherwise.  

Grade: 15
Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.  

Application Instructions:

Candidates for employment should be aware that although the COVID 19 Vaccination Requirement Policy is no longer in effect, all Community College students, faculty and staff are strongly encouraged to be up to date with vaccination against COVID-19. For additional information related to the status of the COVID19 Vaccination Requirement Policy, please visit: https://mwcc.edu/covid/

The following documents are required:
1. Resume
2. Cover Letter

Anticipated Effective Date: November 2026

Priority will be given to applications received prior to October 12, 2026

Applications will continue to be accepted until the position is filled.

Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).