Full-Time Administrative Assistant

Insight Carolinas | Charlotte, NC

$19-$21 per hour

Join a Mission-Driven Team

Insight Carolinas, a growing mental health practice specializing in psychological assessment and psychotherapy, is seeking a full-time Administrative Assistant to join our Charlotte office.

Since 2022, Insight Carolinas has helped individuals and families across North Carolina access high-quality psychological testing services. As we've grown, we've expanded our offerings to include therapy services through private insurance, Medicare, and Medicaid, helping bridge critical gaps in access to mental health care.

If you're organized, detail-oriented, and passionate about supporting a team that makes a difference in people's lives, we'd love to hear from you.

About Us

Our team includes licensed psychologists, therapists, psychometrists, and administrative professionals who work collaboratively to provide exceptional care. We value teamwork, innovation, and creating a supportive workplace where every employee's contributions matter.

Position Summary

This is a full-time, in-office position based in Charlotte, NC. The schedule averages 36-40 hours per week, typically consisting of four full workdays with the possibility of a shorter fifth day based on practice needs.

The Administrative Assistant serves as the first point of contact for clients and plays a critical role in creating a welcoming, organized, and efficient office environment. This position works closely with both on-site and remote members of our clinical and administrative teams and requires strong communication, organization, and collaboration skills.

Responsibilities

• Open the office and prepare the clinic for daily operations
• Greet clients and visitors in a warm, professional, and compassionate manner
• Process client payments and maintain accurate payment records
• Schedule post-testing feedback appointments and other follow-up visits
• Contact clients who are late for appointments and assist with appointment-related communication
• Answer incoming phone calls and respond to general inquiries
• Assist new and existing clients throughout the scheduling and intake process
• Send assessments, forms, and practice-related documentation to clients as needed
• Sort, distribute, scan, and electronically file incoming mail and documents
• Maintain accurate client records within the practice management system
• Assist clients with questions and administrative needs while in the office
• Collaborate with providers and administrative team members to ensure efficient workflow
• Support general office operations and administrative projects as assigned

Qualifications

• Associate's degree required; Bachelor's degree preferred
• Prior administrative, medical office, reception, or customer service experience preferred
• Strong communication and interpersonal skills with a client-centered approach
• Proficiency with Microsoft Office Suite and the ability to learn new electronic systems quickly
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Reliable, professional, and punctual
• Ability to collaborate effectively with both in-office and remote team members to ensure seamless communication and workflow
• Collaborative team player with the ability to work independently when needed

Benefits

We offer a competitive compensation package, including:

• Safe Harbor 401(k) with dollar-for-dollar employer match on the first 3% of employee contributions and a 50% match on the 4th and 5th percent
• BCBS Health Insurance
• Aflac Supplemental Insurance options
• Paid holidays
• Paid vacation and sick leave
• Supportive and collaborative work environment
• Opportunity for growth within an expanding organization

Why Insight Carolinas?

At Insight Carolinas, we believe quality mental health services should be accessible to the individuals and families who need them most. Every member of our team plays an important role in helping clients navigate their care and receive compassionate, professional support. We strive to create a workplace where employees feel valued, supported, and empowered to make a meaningful impact.

Equal Opportunity Employer

Insight Carolinas is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds who share our passion for helping individuals and families access quality mental health services.