As the Academic Secretary, you will need to think creatively and be comfortable serving as the first point of contact for the team delivering excellent customer service to students & their families. You will be an active member of the Nursing & Speech, Language, & Hearing Sciences departments and will work closely with the department chairs to coordinate departmental hosted events. You will thrive in this role if you like combining your clerical experience and business background all while completing complex clerical duties to support the day-to-day workflows of the offices. To be successful in this role, you must possess strong pivoting skills, skillfully adapt to a high-volume environment, and have superb task prioritization skills.   
 
Your normal hours will be Monday to Friday 8:00 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true Academic Secretary. You will be coordinating with both department chairs when you are in office for each department. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU operations humming. 

What Will I Do At ESU? (AKA Essential Duties)

• Perform clerical functions including but not limited to answering phones, filing, emails, assisting walk-ins, callers, email accepting, and relaying information to appropriate manager and/or supervisor as needed.
  
• Perform and process Departmental reporting, reporting requests, meeting calendars, recording meeting notes.
  
• Help distribute assignments to working students, including scheduling shifts, and reporting hours worked.
  
• Coordinate and maintain clinical placements and schedule of students. 
  
• Assist Clinical faculty and Clinical Audiologist with scheduling clients in the Speech and Hearing Center.
  
• Process documents and perform support duties for the admission, retention, and graduation of ESU students.
  
• Maintain, organize, and purchase supplies and equipment through approved vendors.
  
• Assisting Departments Chairs in maintaining and allocating Departmental budgets.
  
• Assist Department Chairs on Departmental events.
  
• Maintain and organize Departmental and student files, documents, and reports.
  
• Ongoing training for ClinicNote and InPlace platforms.

What We're Looking For (AKA Qualifications)

• High School diploma, associate degree or a combination of experience and education.
• Minimum of 2 or more years of experience in moderately complex clerical or assistant role, providing support services to a department or an equivalent combination of experience and training.
  
• Two or more years of hands-on experience working with Microsoft Office programs including Teams (chat, calls, channels, etc.), Word (merge, charts, tables), Excel (formulas, pivot tables), PowerPoint (animations, voice over), Outlook, and OneDrive.
  
• Able to carry out staff assignments requiring the organization of material and development of reports with limited supervision.
  
• Excellent communication skills are required to adequately assist students and parents across various platforms (i.e., email, face-to-face, phone, Zoom, etc.). 
  
• Able to prioritize and complete multiple tasks to meet deadlines and write comprehensive correspondence and reports.
  
• Able to quickly pivot between work tasks when unplanned events occur and need immediate attention, as well as manage workload for two departments.
• Able to read, write, and comprehend English; able to follow verbal instructions.

What We Offer

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave
• Salary: $36,831 annually
• Living by the Warrior Code:
  • Accountable for One's Actions
  • Committed to Self-Growth
  • Willing to Sacrifice for the Greater Good
  • Positive, Honest, and Loyal
  • Respectful of the Environment and Community
  • Dedicated to Empowering Others

Employment Eligibility & University Committment

Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm