We are seeking friendly, organized, and professional Administrative Assistants to join our mental health office. The ideal candidate will be the first point of contact for clients and visitors, providing a welcoming, compassionate, and supportive experience while helping ensure the office runs smoothly.

This position is well suited for someone who enjoys working with people, has strong organizational skills, and can handle confidential information with professionalism and discretion.

Responsibilities

• Greet clients and visitors in a warm, professional, and welcoming manner.
• Answer incoming phone calls, respond to inquiries, and direct calls appropriately.
• Schedule, confirm, and manage client appointments.
• Check clients in and assist with front desk operations.
• Maintain client records and update information in the electronic scheduling or practice management system.
• Verify insurance information and assist with administrative paperwork as needed.
• Communicate professionally with therapists, clinicians, and other office staff.
• Maintain an organized, clean, and professional reception area.
• Handle confidential client information in accordance with HIPAA and office privacy policies.
• Assist with general administrative duties, filing, scanning, faxing, and data entry.

• Previous administrative, receptionist, or customer service experience preferred.
• Experience in a medical, behavioral health, or mental health office is a plus.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers, email, calendars, and office software.
• Ability to multitask and remain calm in a busy office environment.
• Professional, dependable, compassionate, and respectful demeanor.
• Ability to maintain confidentiality and demonstrate sound judgment.
• Proficient in MS Word, Excel, Outlook
• Medical office and EMR experience is a big plus.

• A welcoming and supportive work environment.
• The opportunity to contribute to a practice that supports mental health and well-being.
• Training and guidance to help you succeed in the role.
• Employee: Medical/Dental, PTO. holidays, 401K or Independent Contractor available

Penn Psychiatric Center is an equal-opportunity employer. Applicants will not be discriminated on the basis of race, color, religious creed, disability, ancestry, national origin or sex.

Penn Psychiatric Center is not affiliated with the University of Pennsylvania