1 administrative assistant ncsh residential jobs found
JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.
North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders.
The Administrative Assistant provides vital administrative support by managing phone lines, coordinating client appointments, and assisting with data entry and report generation. They ensure the accuracy of client records, oversee office supplies, and maintain the cleanliness of shared spaces. The role also involves handling mail, managing client privacy rights, and supporting billing and reconciliation processes. The Administrative Assistant works closely with staff and external agencies to maintain operational efficiency, while ensuring compliance with all relevant policies and procedures.
KEY RESPONSIBILITIES
Administrative and Clerical Support
Answer phones, transfer calls, take messages.
Coordinate intake appointments.
Meet and greet clients and visitors.
Check clients in and update client logs.
Verify passes for clients going off-site.
Assist with maintaining room calendars and scheduling.
Receive, distribute documents, and manage outgoing mail.
Provide clerical support to clinical staff and management.
Assist with filing, faxing, and photocopying as needed.
Assist in preparing source documents and resolving discrepancies.
Provide coverage for Client Data Specialist and medical room when needed.
Assist with audits and program reviews.
Assist with fiscal tracking and ensuring accurate billing practices.
Check clients in and verify their belongings.
Coordinate and assist in off-site passes for clients.
Check Medi-Cal eligibility for new and existing clients.
Inventory and Supplies Management
Maintain inventory of office supplies.
Purchase office materials as needed.
Monitor and maintain cleanliness in office and shared spaces.
Data Management and Reporting
Compile, sort, and verify accuracy of data for entry.
Create and provide client data reports to supervisors, agencies, or the county.
Generate monthly, quarterly, annual, and ad hoc reports as requested.
Enter billing into county systems and track county submissions.
Review and ensure accurate pay sources in systems.
Monitor claim statuses, follow-up, and correct denied claims.
Reconcile monthly billing records.
Maintain confidentiality of all client data.
Ensure records meet internal and external evaluation requirements.
Provide client data reports and assist with client information updates.
Adhere to HIPAA, privacy rights, subpoenas, and client information release policies.
Ensure client data accuracy and address discrepancies.
Maintain procedures for client privacy and information security.
Facility and Program Security
Secure program areas at the end of the workday.
Ensure that all spaces are maintained according to program standards.
Other Duties
Comply with policies and procedures related to fiscal risk management.
Ensure the highest quality of care by adhering to operational standards.
Work collaboratively with internal and external staff across programs.
Assist in managing staff schedules as needed.
Support the medical team and clinical staff.
Participate in weekly supervision and assigned training.
Complete all assigned training in a timely manner.
Perform assigned duties and projects within deadlines.
Arrange work schedule based on agency needs, including weekends and holidays.
And perform other duties as assigned.
QUALIFICATIONS
Education, Certification, or Licensure
High school diploma or equivalent required. Higher education preferred.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Experience
Experience working with Microsoft Office applications, specifically with Excel.
Five years of administrative experience with at least two years in a medical or community behavioral health setting preferred.
Experience with electronic health record systems.
PHYSICAL REQUIREMENTS
In an 8-hr workday, employee is required to perform work:
Sitting
5
Hrs
Standing
2
Hrs
Walking
1
Hr
Driving
Never
In an average month, employee must travel out of town:
☐ Often (>2x)
☒ Sometimes (<2x)
☐ Never
In an 8-hr workday, employee must:
Not at all
Occasionally
(1/4-2½ hrs.)
Frequently
(2½-5½ hrs.)
Continuously
(5½-8 hrs.)
Bend/stoop
☐
☒
☐
☐
Climb
☒
☐
☐
☐
Reach above shoulder level
☐
☒
☐
☐
Kneel
☐
☒
☐
☐
Balance
☐
☒
☐
☐
Push/pull
☐
☒
☐
☐
Squat
☐
☒
☐
☐
Crawl
☐
☒
☐
☐
Crouch
☐
☒
☐
☐
Lift*
☐
☒
☐
☐
Carry**
☐
☒
☐
☐
* Usual number
Maximum number
5
20
lbs
lbs
** Usual number
Maximum number
5
20
lbs
lbs
Job requires:
Working at heights
☐ Yes
☒ No
Explain
Operating heavy machinery
☐ Yes
☒ No
Type
Operating desk machines
☒ Yes
☐ No
Type
Computer, fax, printer, phone
Precise manual dexterity
☒ Yes
☐ No
Explain
Documentation, data entry
Exposure to extreme heat, cold, humidity
☐ Yes
☒ No
Explain
Exposure to dust, fumes, gases, chemicals
☐ Yes
☒ No
Explain
About HealthRight 360
HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most marginalized populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population. San Francisco Street Violence Intervention Program (SVIP) reduces street violence and homicides through street outreach, crisis response, and community mobilization. This program focuses especially on young people to create a safer and healthier neighborhood. We are looking for: An Administrative Assistant who can support our outreach initiatives through data entry, reports generation, documentation maintenance, office supplies order and management, and other administrative tasks to support our SVIP team. The ideal candidate has administrative experience from a violence prevention program, has experience working with and building relationships with San Francisco’s community organizations/programs, and experience or knowledge with alternatives to incarceration, youth development, and public safety. This is a union position and reports to the Administrative Manager. How to make a difference: Generate reports and letters. Keep accurate budget records. Assist staff with generating fax and photocopying. Maintain office files, records, and forms. Maintain accurate phone lists for staff and all auxiliary agencies. Assist staff, clients, and other professionals contacting the office. Answer and route telephone calls. Maintain the billing system through data entry and statistical reporting. Maintain confidentiality of all sensitive personnel and client documents and information. Perform other duties as assigned. What the position requires: High school diploma or equivalent. Bachelor’s degree preferred. Experience working in an administrative role within a violence prevention program. Experience or in-depth knowledge of best practices in violence prevention, community empowerment, alternatives to incarceration, youth development and public safety. Familiarity with all San Francisco’s neighborhoods and community programs. Experience collaborating across government agencies and facilitating multi-agency processes. Excellent organizational skills, attention to detail, and ability to juggle multiple priorities. Integrity to handle sensitive information in a confidential manner. Excellent interpersonal, communication, and writing skills. Strong proficiency with Microsoft Office applications and internet applications. Bilingual preferred. Physical requirements: All requirements are subject to possible modification to reasonably accommodate individuals with a disability. Ability to move about as needed throughout the day. Requires ability to sit up to 6 hours per day with intermittent moving around the workplace. Ability to sit and use computer workstation, including keyboard and visual display terminal, for extended periods of time. Finger, hand, and wrist dexterity. Ability to move throughout buildings and between buildings, including stairs or elevator. Areas are wheelchair accessible. Background clearance and pre-hire requirements: Must not be on active parole or probation. Ability to obtain and maintain satisfactory background check and live scan clearance. Must be able to meet health screening and TB test requirements. Joining HealthRIGHT 360 comes with perks to support you in your personal and professional journey: We offer medical, dental, vision, flexible spending accounts, commuter benefits, 401(a) and 403(b) plans, employment assistance programs, and more! We value work-life balance, so we offer our employees 16 days of Paid Time Off (PTO) accrual and 15 paid holidays per year. Got student loans? Our employees qualify for public loan forgiveness programs. We also offer training and professional development opportunities. Most of all, you will get to work with mission-driven, compassionate colleagues, and make a difference every day in the work that you do. Qualified applicants with arrest and conviction records will be considered for employment.