Pay Range: $19.15hr - $24.15hr

Job Overview:

The Executive Assistant will serve as the operational backbone of the Customer Experience Center, ensuring seamless day-to-day functionality while delivering a world-class experience for visitors, customers, and employees. This role combines administrative excellence with hospitality coordination, requiring a highly organized and personable candidate who is comfortable managing multiple priorities simultaneously in a fast-paced, customer-facing environment.

Key Responsibilities:

• Manage daily operations of the Customer Experience Center, serving as the primary point of contact for scheduling and logistics.
• Coordinate and manage room scheduling and reservations to avoid conflicts and ensure optimal use of space for meetings, tours, and events.
• Support visitor needs including catering orders, room setup and breakdown coordination, and ensuring spaces are presentation-ready ahead of guest arrivals.
• Send recommended travel information to visiting guests, such as local hotel recommendations, transportation options, and airport logistics, to ensure a smooth visitor experience.
• Maintain and manage the Tour Ambassador roster, ensuring adequate coverage and up-to-date contact and availability information.
• Coordinate the scheduling and logistics of facility tours, serving as the liaison between visiting groups, ambassadors, and internal stakeholders.
• Prepare tour-related materials and communications in advance of scheduled visits.
• Maintain and update the employee communication board, ensuring content is current, accurate, and relevant to the workforce.
• Serve as a point of contact for employees seeking information displayed on or related to the communication board.
• Provide calendar management and scheduling support for local executives, proactively resolving conflicts and prioritizing time-sensitive requests.
• Assemble and format PowerPoint decks as needed for leadership presentations, business reviews, or visitor-facing content.
• Provide general administrative support to the Customer Experience Center team and local leadership as needed.

TECHNICAL SKILLS:

• Proven experience as an Executive Assistant, Administrative Assistant, or in a similar operations or coordination role.
• Strong proficiency in Microsoft Office Suite, particularly PowerPoint, Outlook, Word, and Excel.
• Excellent calendar management skills with the ability to manage multiple executive schedules and resolve conflicts efficiently.
• Strong organizational skills with the ability to multitask and prioritize in a dynamic, fast-paced environment.
• Strong verbal and written communication skills with a professional and polished demeanor suitable for customer- and visitor-facing interactions.
• High attention to detail, particularly in document preparation, such as PowerPoint decks, and logistics coordination.
• Ability to work independently, exercise sound judgment, and handle confidential information with discretion.
• Strong interpersonal skills with a customer-service orientation and a welcoming, hospitality-minded approach.

Nice To Have:

• Experience coordinating events, tours, or visitor programs in a corporate or customer-facing environment.
• Familiarity with room or resource booking systems, such as Outlook Room Booking, EMS, Robin, or similar scheduling platforms.
• Experience managing or coordinating volunteer or ambassador programs or similar cross-functional rosters.
• Basic graphic design or content layout skills to enhance the visual quality of communication boards or presentation materials.
• Prior experience supporting multiple executives simultaneously.
• Familiarity with catering coordination and vendor management.
• Experience in a manufacturing, energy, or technical/industrial environment is preferred.