• Design and implement operational improvements to meet increasing demands and the changing requirements of both the Office and the requirements of the Health Insurance Industry.
• Develop and publicize reimbursement awareness (marketing) programs for Health Care beneficiaries and Military Treatment Facility (MTF) staff to include publication of articles in the news media, direct mail and community presentations.
• Provide daily technical and administrative supervision for the subordinate supervisors in the Uniform Business Office and program areas.
• Establish and implement policies on administration and personnel management and training and utilization.
• Establish workload priorities, make assignments based upon the difficulty, complexity, the type of work, and the employee capabilities.
• Develop performance standards, evaluate the performance of key supervisors, and review the evaluations made by subordinate supervisors or other employees.
• Ensure that training and development needs of employees are met.
• Advise the Director for Patient Administration on problems involving the relationships of the work of the position to installation-wide and broader programs and their impact on such programs and priorities.
• Provide monthly and quarterly reports Resource Management Division (RMD). Provides statistical data to RMD and Commander as required
• Monitor the office's billing and collection procedures.
• Responsible for accounting for inpatient services (admission and disposition of inpatient and other hospital elements), providing items for which reimbursement is required.

Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes assisting with developing business or financial processes, assisting with employee workload and performance activities, reviewing complex billing, claims, or account issues. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.