At Franciscan Children’s, we envision a world in which all children can reach their fullest potential and live their best life. Our hospital has served children and adolescents with complex medical, mental health and educational needs. We’re the only pediatric post-acute provider in New England, and many times, we tackle the challenges that others can’t or won’t. It is our privilege to care for children who need our help and their spirit motivates and inspires us every day.

Located in Brighton, Massachusetts, we are an integral part of Boston’s important pediatric medical ecosystem. Many of the region’s top physicians and hospitals refer to us because of our unparalleled level of expertise.

This is a great opportunity for someone who is organized, detail-oriented, and enjoys providing excellent administrative support. If you have the required skills and are looking for a rewarding position as an Administrative Assistant, we would love to hear from you!

Job Description:

Support unit mission of creating a nurturing and hopeful healing environment for families & children in crisis – through interactions with patients, families, & staff, as well as through supportive clerical functions. Both direct interactions and phone conversations with children, families, guests, and staff, as well as clerical work will reflect the following values essential to creating a healing environment.

Telephone

• Answer all incoming calls
• Route incoming calls to appropriate extensions, or hold call while text paging clinician with name of caller that call is waiting
• When calls are for unit, greet caller, get details of call/caller, put on hold, reach someone on unit directly & let them know the nature of the call/caller before letting caller know to whom you are transferring. If no one is available, or if message can be relayed, speak with caller.
• Know which teams are working with which children, so that callers can be informed of name of LICSW/MD working with their child & you can direct call appropriately

Admissions Process

• Be sure that sufficient admission charts are stocked from nights – be able to put together admission charts if we run out
• Label pre-admission charts prior to admissions with name, DOB, DOA with typed labels
• Label & prepare ADLs boxes prior to admissions
• Get past FHC medical records of readmissions
• Greet admissions, do belongings search, & photo ID, label valuables

Discharge Process

• Prepare stamped discharge paperwork clipboards at time of admission

Medical Records

• Organize & addressograph patient charts
• Do patient chart filing daily
• Break down, stamp, organize discharged charts, & send to medical records daily
• Help with data collection from d/c charts as needed

Daily administrative & business details

• Incoming & outgoing mail run & distribution to staff mailboxes
• Keep printers & fax machines stocked with paper & in working order
• Order & replace fax toner & drum as needed
• Staple, hole punch & distribute faxes to mailboxes as they arrive
• Keep an outgoing fax box & fax outgoing fax requests within 30 minutes

Supplies

• Order office supplies weekly, as needed

Job Requirements:

At least 1 year of administrative experience in a clinical setting preferred. Mental Health setting a plus. Bachelor's degree preferred, but not required.

Job Type: Full-time