EMR USA is seeking a highly organized and customer-focused Operations Office Manager to join our team at our Pensacola, Florida facility. This key administrative and operational role supports daily office and scale operations and serves as a backup for Cashier, Truck Scale Operator, and Commercial Administration functions. The ideal candidate thrives in a fast-paced industrial environment, has strong attention to detail, and enjoys working with both customers and operations teams. Key Responsibilities Serve as backup for Cashier, Truck Scale Operator, and Commercial Administration roles as needed Weigh incoming and outgoing loads using automated scale systems Process customer tickets and payments; maintain accurate cash and check balances Enter and retrieve transaction data from internal systems Process inspection tickets and maintain inventory controls Communicate with yard personnel regarding incoming and outgoing loads Provide excellent customer service to dealers, vendors, drivers, and customers Answer and route phone calls and emails Maintain transaction files and documentation Monitor radiation detection systems and maintain required records Order office supplies and coordinate office maintenance Assist with budgeting, reporting, and administrative support Identify operational issues and recommend process improvements Stay current on scrap commodities, industry trends, and regulations Perform additional administrative and operational duties as assigned Qualifications & Skills High school diploma or GED required 1–2 years of customer service or administrative experience preferred Experience in scale operations, cashiering, or industrial/yard environments is a plus Strong customer service and interpersonal skills Excellent attention to detail and organizational abilities Basic to intermediate computer proficiency Ability to work independently and as part of a team Effective verbal and written communication skills Ability to work under pressure in a fast-paced environment Must be able to pass a background check, physical, and drug screening Physical & Work Environment Office and scale house environment within an industrial yard Frequent sitting, standing, walking, bending, kneeling, and lifting up to 50 lbs. Regular use of computers, phones, and office equipment PPE required in designated areas #LI-Onsite