Make outbound and inbound calls to schedule AMS (Annual Maintenance Service) appointments and service calls.

• Assist with daily tasks in ServiceTitan, including updating job records, entering customer information, creating follow-ups, and supporting workflow needs.

• Provide administrative support to the service team to ensure timely and accurate scheduling.

• Communicate with customers regarding appointment confirmations, reminders, and general service inquiries.

• Help maintain organized digital records and documentation within ServiceTitan and other internal systems.

• Collaborate with technicians and service managers to ensure accurate scheduling and job readiness.

• Perform general office duties such as answering phones, responding to emails, and assisting with special projects as needed.

• Other duties as assigned. 
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• Previous administrative or office support experience preferred.

• Experience with ServiceTitan is a plus (or ability to learn quickly).

• Strong phone communication and customer service skills.

• Excellent organization, time management, and attention to detail.

• Ability to multitask and work well in a team-oriented environment.

• Proficiency with basic computer programs (email, spreadsheets, scheduling tools).

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