Job Summary
The University Counseling Center ( UCC ) is recruiting for a Front Desk Specialist to staff the front reception desk and provide administrative support to the UCC clinical and training team. The UCC Front Desk Specialist is responsible for greeting clients, answering phones, scheduling clinical appointments, and adhering to professional client and counselor confidentiality. The successful candidate will possess excellent customer service skills, strong attention to detail, good organizational skills, and the ability to effectively multi-task and handle stressful situations. Additionally, the successful candidate will demonstrate skills in dealing appropriately with confidential information and setting appropriate professional and personal boundaries. Successful completion of a background check is required prior to hire, which is paid for by the UCC . One year of education may be substituted for two years of experience. Enrolled U of U students may not apply due to the International Association for Counseling Services ( IACS ) accreditation standards. An excellent benefits package is included (see here for a full description of the benefits package): 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) Paid parental leave (in addition to FMLA ) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available Free public transportation pass (see here for more information) About Student Affairs Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Responsibilities
Greets and assists UCC clients in person or over the telephone. Manages the client check-in process. Answers and screens inquiry calls from prospective student clients, U faculty/staff, and other constituents. Provides scheduling and phone message support for large clinical staff. Client scheduling. Maintains UCC online client files. Administrative Support for the Director of Clinical Services and the Clinical Team. Other clerical tasks and duties as assigned. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.

Minimum Qualifications
High school diploma or equivalency (one year of education can be substituted for two years of related work experience). Four years full time secretarial experience or equivalency, word processing and spreadsheet software skills and demonstrated human relation and effective communication skills also required. Knowledge of business writing preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.