Assistant Front Office Manager

Battle House Renaissance Mobile Hotel and Spa | Mobile, Alabama

At the iconic Battle House Renaissance Mobile Hotel and Spa, hospitality is more than service—it’s a tradition. Known for timeless elegance, modern luxury, and unforgettable guest experiences, the Battle House stands as one of the Gulf Coast’s most distinguished hotels. We are seeking a confident, service-driven Assistant Front Office Manager to help lead our Front Office team and elevate every guest arrival, stay, and departure.

This is a hands-on leadership role for someone who thrives in a fast-paced environment, enjoys developing people, and understands how exceptional service and strong operations go hand in hand.

Why This Role Matters

As Assistant Front Office Manager, you will partner closely with the Director of Front Office to lead daily Front Desk operations, support associate development, and ensure the highest standards of guest satisfaction. You’ll be visible on the floor, engaged with guests and team members alike, and instrumental in shaping first impressions that last.

This role offers meaningful responsibility, career growth, and the opportunity to make a real impact at a landmark property within the Marriott portfolio.

Why Join Us

As part of PCH Hotels & Resorts, you’ll be supported by an award-winning hospitality company known for developing leaders, investing in culture, and delivering Hospitality with Heart & Soul.

We offer a competitive and comprehensive benefits package, including:

• Health, Dental, Vision, and Life Insurance (FSA & HSA options)
• Paid Holidays, Vacation, PTO, and Sick Leave
• 401(k) with Company Match
• Tuition Reimbursement
• Worldwide Hotel discounts and other travel benefits
• Career growth opportunities within an award-winning hospitality portfolio and the ONLY hospitality company listed among the Best Companies to Work For in Alabama for three consecutive years!

Key Responsibilities

• Lead daily Front Desk operations with a visible, service-driven presence, ensuring seamless guest arrival and departure experiences.
• Supervise Front Desk shift operations, including openings, closings, staffing coverage, and smooth shift transitions.
• Collaborate with Bell, Concierge, Switchboard, and Guest Services teams to deliver consistently exceptional guest experiences.
• Engage directly with guests to resolve concerns, perform service recovery, and exceed expectations.
• Train, coach, and empower Front Office associates; support hiring, onboarding, performance feedback, and recognition initiatives.
• Monitor and analyze Front Desk reports, guest feedback, and performance metrics to drive continuous improvement.
• Ensure compliance with brand standards, policies, credit procedures, and loss prevention guidelines.
• Oversee same-day selling, room rate accuracy, occupancy optimization, and night audit procedures as needed.
• Manage departmental expenses and support budgeted goals, aligning Front Office operations with overall hotel financial performance.
• Maintain a professional work environment by ensuring associates have appropriate supplies, uniforms, and tools to succeed.

Success Looks Like

• Guests consistently feel welcomed, valued, and well cared for from arrival through departure.
• Front Desk operations run smoothly, even during peak periods or unexpected challenges.
• Associates feel supported, well-trained, and confident in delivering excellent service.
• Guest satisfaction scores, service recovery outcomes, and team engagement continue to improve.
• Financial and operational goals are met through smart staffing, accurate reporting, and strong attention to detail.
• You are viewed as a trusted leader—by guests, associates, and hotel leadership alike.

What We’re Looking For

• Prior Front Office or hotel operations leadership experience
• A calm, confident presence who leads by example
• Strong communication, problem-solving, and guest-service instincts
• A passion for developing people and building high-performing teams
• The ability to balance service excellence with operational and financial accountability

If you’re ready to take the next step in your hospitality leadership journey, we’d love to meet you. Apply today!