Position Title: Receptionist / Administrative Assistant
Department: Administration
Reports To: Senior Director, Administration and Human Resources
FLSA Status: Non-Exempt
Location: NARFE Headquarters - Alexandria, VA (On-site)
Schedule: Full-Time, Monday-Friday, 8:00 AM - 4:30 PM

Position Summary:

The Receptionist/Administrative Assistant serves as the first point of contact for NARFE visitors, callers, and stakeholders, ensuring a professional and welcoming experience. This position is responsible for managing front desk operations, handling incoming calls, and providing high-quality administrative support to the Senior Director and the broader Administrative team. The ideal candidate is professional, poised, detail-oriented, and demonstrates excellent customer service and organizational skills.

Key Responsibilities:

Front Desk & Reception:

• Greet and assist all visitors in a courteous and professional manner.

• Manage front desk operations, including answering and routing incoming calls and messages.

• Maintain the appearance and organization of the reception area and common spaces.

• Receive and distribute mail, packages, and deliveries.

Administrative Support:

• Provide administrative assistance to the Senior Director of Administration and Human Resources.

• Schedule and coordinate meetings, conference calls, and appointments.

• Prepare and edit correspondence, reports, and internal communications.

• Maintain filing systems (electronic and physical) and ensure proper document retention.

• Assist in ordering office supplies and maintaining inventory levels.

HR & Operations Support:

• Support onboarding and orientation processes for new hires, including preparation of materials.

• Assist with scheduling interviews, preparing meeting rooms, and maintaining HR files.

• Provide logistical support for staff meetings, retreats, and organizational events.

• Perform special projects and other duties as assigned in support of administrative operations.

Core Competencies:

• Customer Focus - Welcoming and responsive to internal and external stakeholders.

• Reliability - Dependable, punctual, and consistent in managing responsibilities.

• Attention to Detail - Ensures accuracy in communication and documentation.

• Teamwork - Collaborates effectively across departments and functions.

• Discretion - Handles sensitive information with integrity and confidentiality.