Position Summary: 

The Regional Front Office Manager will partner with the clinicians and administrative team members in their region to provide excellent patient care in a pleasant working environment that embodies our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. The Regional Front Office Manager manages, supervises and coordinates all functions and activities related to the successful office operations of MindPath centers.  The scope is complex due to the number of locations and team members.  

Essential Functions: 

•    Work collaboratively with Regional VP and other department leaders to develop and implement new front office policies and procedures

•    Provide leadership and direction to front desk team members

•    Round on clinicians, team members and patients at each assigned center frequently

•    Communicate effectively to inform, align and engage others in meeting organizational best practices

•    Conduct monthly team meetings

•    Manage front desk staffing assignments and time off requests

•    Act as coverage for front desk team members as needed

•    Recruit and onboard new front desk team members

•    Conduct annual performance evaluations

•    Provide timely feedback and coaching to team members to address episodes of poor performance or recognize significant efforts

•    Develop and manage annual center office supply budgets

•    Investigate and resolve patient complaints as assigned

•    Other duties as assigned which may include

• Manage Medical Records Department
• Manage Remote Scheduling Department
• Manage Prior Authorization Department
• Manage Neuropsychiatric Department

Skills/Qualifications:

•    Ability and willingness to learn challenging new tasks

•    Organized with an ability to prioritize

•    Strong listening skills

•    Strong communication skills

•    Ability to multitask and maintain organizational practices

•    Ability to collaborate and work as a team

•    Ability to problem solve and practice proactive behaviors

•    Ability to use multiple computer systems

•    Ability to communicate respectively with people of varied racial, educational and socio-economic backgrounds as well as individuals with disabilities

•    Ability to establish a spirit of cooperation and respect

•    Ability to meet and comply with HIPAA/Confidentiality policies and procedures and ability to handle highly confidential and sensitive patient information and staff member information

•    Ability to work resourcefully in the absence of detailed instructions

•    Ability to approach problem solving in a creative and constructive manner

•    Ability to remain calm and professional when faced with difficult situations or emergencies

Essential Skills and Experience: 

•    Must possess strong interpersonal skills and should be comfortable interacting with patients and clinicians

•    Must have excellent written and verbal communication skills

•    Travel to different centers in the assigned region is mandatory

•    Must have at least 3 years of work experience in a medical office setting

•    Management experience preferred

Reporting to this Position: 

• Front desk team members

Physical Demands and Work Environment: 

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical Demands: 

While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.  

Work Environment: 

While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances.  The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.  

General Sign Off: The team member is expected to adhere to all company policies, to act as a role model in adherence to policies and procedures and provide outstanding customer service.  

General Sign Off: 

The team member is expected to adhere to all company policies, to act as a role model in adherence to policies and procedures and provide outstanding customer service.