Our Mission:

Enable individual persons who have serious mental illness, co-occurring substance

use disorder and/or a dual diagnosis of SMI and IDD live a life that is meaningful to them in the community on terms they define.

Title:      Hybrid Office Manager/Admissions Coordinator

Summary of Job Description:

Office Manager

Support with general office needs, auditing, operations, and reports. Works closely with other departments to meet program goals.

Admissions Coordinator

Responsible for end- to -end process for admission of a new member to the Memphis House Program along with the assistance of admissions to the TN SOS Program.  The Admissions Coordinator will work in partnership with the Community/Program Director, Sr. Director of Outreach and Admissions, and other internal teams.

Specific Responsibilities:

Office Manager:

• Update program telephone list as needed.
• Update Member residential assignments as needed.
• Support with uploading documents into the Electronic Health Record (EHR) including (but not limited to) the following:
  1. Physicals
  2. Dental
  3. Insurance Cards
  4. Discharge Paperwork
  5. Other Medical documents
• Collaborate with the PD and Case manager to ensure Census and Spacelist is correct and updated weekly.
•  Run EVS (Eligibility Report) on all Members weekly.
• Ensure Member Treatment History is current in EHR.
• Order Supplies Monthly
• Ensure enrollment grid is up to date daily by 10 AM and submit reports as required 
• Complete Program Contact Compliance Tracker daily and provide updates to PD as requested.
• Complete continuing educational requirements as aligned with regulatory compliance.
• Attend supervision sessions and meetings as scheduled with direct supervisor.
• Ensure the facility remains in compliance with state and licensure requirements and all facility needs are handled in a timely manner
• Other duties as assigned by the Program Director.

Admissions:

• Independently and collaboratively manages the admissions process end-to- end
• Facilitates interactions with member, collateral contacts, family, medical providers, and referral sources

• Submits authorizations with Managed Care Organizations and other payors as appropriate.
• Prepares internal admissions reports/deliverables as assigned
• Coordinates pre-admission tasks and processes related to the compilation of clinical information, scheduling of tours, and off-site evaluations and ongoing consultation with the member, family and associated professionals

Additional Performance Expectations:

• Support and implement interventions and directives as directed by the Team.
• Always demonstrate compassion and concern when supporting a Member through embracing Project Transition and PCS Mental Health’s Mission and Core Values.
• Approach Member engagement from a non-judgmental stance understanding that a Member’s behavior is driven by experience, which may include trauma.
• Treat and speak to Members with supportive kindness even when a Member demonstrates intense behavioral or emotional actions. Staff will show Members dignity and respect for their values and lifestyles.
• Seek out appropriate support, consultation with Clinician or Psychiatrist (if applicable), in conjunction with the Program Director or obtain supervision, when they are uncertain about how to respond or support a Member effectively.
• Report back to the Treatment Team any observations of Member behavior that suggests Member may need additional treatment interventions and/or support.
• Engage with all external parties/ individuals with professionalism and with a positive customer service approach, understanding that they are always representing the organization.
• An understanding of and an agreement to value the concepts of a Trauma Informed workplace

For all Full-Time Employees our benefit package includes:

• Paid Time Off
• Health Insurance available within 60 days of hire
• Company Paid Life Insurance
• STD/LTD
• Dental Insurance
• Vision Insurance
• Health Spending Accounts
• Able to participate in company 401K after 6 months of hire
• Company 401K match up to 3%

All Employees have access to our Employee Assistance Program

Qualifications:

• High School Diploma or equivalent (required), Associates degree (preferred)
• Proficiency with Microsoft software including Word, Excel, Access, Power Point, and Outlook (required).
• Ability to multi-task, prioritize and meet deadlines in a fast-paced environment.
• Ability to work independently and get projects completed in a timely manner. 
• Ability to maintain consistent and punctual attendance.
• Strong analytical skills
• Strong interpersonal skills, flexible, patient, efficient, willingness to help.
• Self-directed team player
• Ability to maintain confidentiality.