EVANGEL UNIVERSITY

FINANCIAL AID ADMINISTRATIVE ASSISTANT

Job Title: Financial Aid Administrative Assistant

Department: Financial Aid

Classification: Full Time/Non-Exempt

About the Role:

The Financial Aid Administrative Assistant can be the first in-person point of contact with potential students and their parents. Phone calls and emails may also be a first point of contact and the "First Impression" with Evangel University, ensuring that questions are answered or sent to the correct departments or individuals will be a priority. Ultimately, this role is vital in fostering a productive and welcoming atmosphere for students, as well as, other University employees. 

Minimum Qualifications:

• High school diploma or equivalent.
• Professional appearance and demeanor
• Proven experience in a customer service role, preferably within a business office setting.

Preferred Qualifications:

• Associate's degree in business administration or a related field.
• Experience receiving and processing documents.

Responsibilities:

• Answer and forward department phone calls and emails to proper recipients.
• Monitor appointment schedules for coworkers, ensuring timely communication and organization.
• Handle confidential information with the utmost care and integrity, maintaining privacy standards.
• Utilize spreadsheets, as needed, to track and report on various administrative tasks and student affairs.
• Provide support in conflict resolution by addressing concerns and facilitating communication between parties.

Skills:

Proficiency to navigate and use computer programs: WORD, Excel, Outlook. Ability to learn and become proficient with Financial Aid software along with any Federal websites required for specified tasks. The ability to work well with others is extremely important.

Evangel University is an equal opportunity employer participating in the E-Verify program.